Get Involved with the Zoo
 

Store FAQ

1.  What is the refund policy for tickets?  
 
Tickets, season passes and memberships are non-refundable. Please be sure you have selected the correct tickets and the correct number of tickets before completing your purchase. The published Terms & Conditions state "no cancellations, refunds, rain checks or exchanges."
 
 
2.  What if I made a mistake and I want a refund?
 
Please contact the Zoo directly for assistance at http://www.columbuszoo.org/about_us/contact.aspx
 
 
3.  Do tickets have an expiration date?  
 
Date specific tickets are valid only on the specific dates shown. Tickets and season passes without specific dates are valid during the current operating season.
 
 
4.  Why do I have to register each Print@Home ticket?
 
For security reasons, including deterring online fraud, each guest must show photo ID at the turnstiles matching the name that is printed on the ticket. Only young children without Student ID will be allowed entry without ID.
 
For organized groups only, tickets may be registered in the name of the group. The group leader may be asked for photo ID.
 
 
5.  Can I change the registered name after the ticket is printed?
 
It is not a problem if you have misspelled a name or need to change the name on a Print@Home ticket. Simply refer to your e-mail receipt and click the web link to the Print@Home site where you originally printed your tickets. Make the desired correction and reprint the ticket.
 
E-commerce technical support agents are unable to change names on tickets under any circumstances. 
  
 
6.  What if I cannot print my ticket(s)?
 
Please be sure to read your email receipt for complete instructions.
 
If you have not yet assigned names and printed your tickets, please refer to your email receipt for instructions (which contains a link to the registration and printing page).
 
Please check your printer
•   Check to make sure your printer is plugged in, properly connected and turned on.
•   Make sure that all color and black ink cartridges contain ink and are working properly.
•   If you are not sure that you have ink, please print a test page such as an email or a
   photograph.
 
If you are still unable to print your tickets, please go to the Guest Relations on the day of your visit where they will be able to look up your order and print your tickets for you. You will need to bring the following:
 
•   The credit card used to purchase these tickets.
•   Photo ID.
•   Your email receipt or your order confirmation number.
 
If you do not have your receipt or an order confirmation number, Guest Relations staff will still be able to look up your order and print your tickets but you must have Photo ID and the credit card that was used to purchase these tickets.
 
 
7.  What if I lose my Print@Home Ticket(s)?
 
If you have lost your tickets, please reprint your tickets by following the instructions in your email receipt. If you do not have an email receipt, please go to the Guest Relations on the day of your visit where they will be able to look up your order and print your tickets for you. You will need to bring the following:
 
•   The credit card used to purchase these tickets.
•   Photo ID.
•   Your email receipt or your order confirmation number.
 
If you do not have your receipt or an order confirmation number, Guest Relations staff will still be able to look up your order and print your tickets but you must have Photo ID and the credit card that was used to purchase these tickets.
 
 
8.  Where can I use my season pass?
 
Zoombezi Bay season passes are good during the summer operating season of the year purchased and are valid for Zoo admission during the regular Zoombezi Bay operating season only. 
 
 
9.  I can't complete the order because I don't know all of the information about the pass holder. What should I do?
 
You must have all of the information necessary to complete the order. If you do not have all of the information, you may purchase a season pass directly from The Columbus Zoo and Aquarium and Zoombezi Bay Water Park.
 
 
10.  Can I pick up my order at the park?
 
A "will call" option is not available at this time. However, for Print@Home tickets only, if you are unable to print your tickets, please go to Guest Relations on the day of your visit where they will be able to look up your order and print your tickets for you. You will need to bring the following:
 
•   The credit card used to purchase these tickets.
•   Photo ID.
•   Your email receipt or your order confirmation number.
 
If you do not have your receipt or an order confirmation number, Guest Relations staff will still be able to look up your order and print your tickets but you must have Photo ID and the credit card that was used to purchase these tickets.
 
 
11.  What is the contact information for Columbus Zoo and Aquarium and Zoombezi Bay?
 
 
 
12.  What if I cannot find the help I need in the frequently asked questions?
 
Columbus Zoo and Aquarium and Zoombezi Bay provide technical support by telephone 24 hours per day, 7 days per week.
 
Please note that e-commerce technical support agents cannot:
     • Provide park specific information such as hours of operation.
     • Provide detailed information about the entitlements associated with tickets and passes.
     • Provide detailed information about events.
     • Assist with Refund Requests
 
 
For help with non e-commerce related issues, please visit www.columbuszoo.org.
If you wish to speak to a technical support agent, please call 407-261-4286.