Thank You, Zoo Guests.

Your cooperation in departing the Columbus Zoo on May 2 and May 5, 2026, is greatly appreciated. You are welcome to be refunded for your visit if those incidents cut your trip to the Zoo short. 

  • This offer is for ticket holders on May 2, 2026 and May 5, 2026
  • You may also exchange your tickets for another date at the Zoo's Will-Call Desk at the main gate. 
Thank you graphic with river otter

Reimbursement Form

  • Please be patient as we work through a high volume of requests. 
  • Please allow 7-10 business days for refunds or replacement tickets to be sent. 
  • You will not receive confirmation feedback once the form is filled out. You will receive a receipt via email from Accesso once the replacement tickets or refund has been processed. 
  • Tickets purchased from Kroger are only eligible for replacement tickets. 

Fill Out Reimbursement Form